Frequently Asked Questions

Every visit is performed by a 203 Pet Service employee. Our staff are W-2 employees, not contractors. All are background checked, drug tested before hiring, and covered by our liability insurance while working on your behalf.

Your walker or sitter will share photos, video, and visit notes with you by email or through our client software, so you always know how the visit went.

Monthly memberships are billed on the first of each month to the card on file. A valid credit card must be kept on file at all times.

Your membership rate is locked for the full 12 month term. Holiday surcharges and add on services are billed separately.

Questions about billing? Call the office at 203-682-6443 and we will walk you through it.

All pets must be current on rabies and any other vaccinations required by local ordinance. Please tell us about any medical conditions, behavioral concerns, or history of aggression before service begins.

You are responsible for providing a safe environment for our staff and your pet. Gates, kennels, harnesses, and leashes should be in good working condition. Dogs stay leashed during walks and are never let off leash in public areas.

Backyard play sessions require a securely fenced yard. The pet owner is responsible for checking the fenced area for holes, gaps, or escape points before every session.

Please keep your client profile and emergency contacts current, and keep a working key, lock box code, or garage code on file with us. We reserve the right to decline service if a pet poses a risk to our staff or to other animals.

If your pet has a medical emergency, 203 Pet Service is authorized to seek veterinary care. We make every effort to reach you first, and whenever possible the veterinarian bills you directly.

If we cannot reach you and your pet needs immediate care, we may approve treatment up to $500 so your pet is not left waiting. Any amount we advance is reimbursed by the client, including any card processing fees.

Please keep your veterinarian and emergency contact information current in your client profile so we can act quickly.

203 Pet Service carries full liability insurance.

We are not responsible for pre-existing medical conditions, injuries that occur while pets are unsupervised, or damage a pet causes to the client’s own home or property.

We make a reasonable effort to clean up messes made by your pet using the cleaning supplies you provide. Unless there is proven negligence on our part, the client waives claims related to loss or damage caused by their own pet or by unsuitable cleaning products.